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Field Service Engineer

Title Field Service Engineer
Salary up to £38000 + vehicle + benefits
Location North West
Job Information

Role: Field Service Engineer

Based: North West – but also covering UK from home address

Salary: circa £38k basic + van + benefits

 

 

JOB PURPOSE

 

Our client innovates, designs, manufactures and installs their own range of world-class CNC machinery that is used within the uPVC double glazing industry. They are the market leader in supplying fully automatic sawing and machining centres for the preparation of window frames, doors and conservatories.

 

As the Field Service Engineer you are the customer-facing representative of the client; you are responsible for delivering the highest level of service to its customers and your role is regarded as one of the most important in the organisation. The Field Service Engineer must be the expert on all aspects of the client’s range of machinery. This involves installing machinery, training operators, maintaining machinery, diagnosing and repairing faults.

 

As the representative in the field, you are encouraged to feedback ideas and design improvements, plus any potential sales leads for the client’s products or spare parts / consumables.

 

 

Person Profile

  • You will enjoy meeting people, be reliable, trustworthy and well-presented
  • You should be confidential, demonstrate integrity and discretion with company knowledge
  • Experience in field servicing of automated machinery (ideally window machinery, but also similar machinery e.g. CNC machine tools, packaging machinery, robotic handling, etc.)
  • Be able to deal with customer/members of the public on a daily basis
  • Hold a current full driving licence, not exceeding 3 points
  • Be able to work under your own initiative, but also contribute to the wider team
  • Possess good verbal communication skills
  • Physically fit enough to carry out a significant amount of manual handling
  • Able to spend nights away from home, sometimes with short notice

 

Primary Duties

  • To provide a professional and efficient repair and maintenance service to customers
  • Provide customer satisfaction through excellent workmanship and attitude
  • Facilitate machine installation and moves
  • Fault diagnosis, problem solving and corrective actions
    • Electrical circuits, up to 415v
    • Pneumatic circuits
    • Closed Loop Servo Drives
    • General PC hardware and operating system faults (DOS and all Windows versions)
  • Mechanical repairs and maintenance
  • Machine Operator Training
  • Machine Accuracy Setup
  • On-site upgrades and enhancement fitting (mechanical, pneumatic and electrical)

 

Secondary Duties

  • Remote online and on-site customer support
  • Creating and maintaining documentation to support maintenance / training procedures
  • Service Desk Support / Cover
  • Testing and development of new machine designs on customer site
  • Aid design department in improvement of machine and software designs
  • Feedback ideas and potential enhancements to Technical Director
  • Feedback sales leads for new machinery or Spares / consumables to Sales Director
  • Champion a particular area of expertise, including presenting and sharing observations in a group / team environment

 

Responsibilities

  • Ensure all required documentation is completed in full and in the timely manner required
  • To ensure that your uniform and vehicle are always in a tidy and presentable condition
  • Achievement of company targets and goals as set in appraisal objectives
  • Ensure the Company polices and guidelines are adhered to at all times
  • Comply with all Health & Safety requirements
  • Ensure ALL company equipment is kept secure at all times
  • Ensure on-time task completion / delivery
  • Ensure all work is accurately documented and reported
  • Awareness of financial impact of decisions
  • Ensuring end customer satisfaction targets are maintained
  • Self-development and own-time learning into role

 

Package

  • Competitive salary
  • Company van which may be used for private purpose
  • Pension scheme
  • Excellent holiday allowance
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