Role: Customer Service Representative – Sports, Music & Events
Location: Tunbridge Wells, Kent
Package: Market competitive, Commission, & benefits
Our client is a world leader in the Event Badges, ID Cards, Access Wristbands and accreditation software sector and has been servicing high profile international sporting events, conferences, colleges, and large security establishments for over 30 years.
These are exciting times for them and we are searching for a Customer Service Representative to join their team and work across two of its businesses.
What to expect?
- A diverse, energetic, fun working environment
- An intimate, yet global team setting
- To become part of a team immediately, ready on the first day, hitting the ground running
- Teamwork and collaborative working
- To win! We are on an incredible mission in an exciting sector and need someone who will add fuel to the fire from day one
What will you do?
- Order processing – generating highly accurate orders into Operations/Supply Chain
- Order Amendments/Changes, i.e. Delivery Address, Quantity, PO Number, Additional Names
- First point of contact for inbound calls
- Provision of proactive, high-quality customer service
- Supporting customers with order progression
- Data entry
- Small order management (online sales)
- Credit note creation and processing
- Field customer complaints and route appropriately
- Bespoke sample pack coordination
This is a key role that directly impacts on the clients customer experience.
Skills that will help your application:
- Experience of a fast moving, pressured environment where speed and accuracy are imperative
- Process driven
- Self-confident
- Flexible with ability to provide additional hours occasionally during peak season
- Dynamic & thoughtful
- Resilient
- Positive, can do approach
- Exceptional communication skills
- Excellent telephone manner
