Job Title: Service Operations Controller
Sector: Automated Engineering
Location: Great Yarmouth, Norfolk
Salary: £44,000.00 – £47,000.00 basic DOE + benefits + BUPA
Our client is a leading innovator in the automated machinery sector and is actively searching for a dynamic and proactive Service Operations Controller. This pivotal role has been recently created to oversee both planned maintenance and emergency services, playing a critical part in guaranteeing the smooth and efficient operation of their service function.
Are you a dynamic, confident person who can fully embrace and own their role, demonstrating quick, strategic decision-making, and adaptability to maintain the service department’s standards and customer satisfaction?
Key Responsibilities:
- Service Scheduling: Efficiently coordinate and schedule planned maintenance and emergency service calls, maintaining close communication with remote service engineers.
- Installation Management: Oversee machine installations and movements, ensuring clear communication with customers and engineers for a smooth process.
- Customer Liaison: Serve as the primary point of contact for customer service inquiries, addressing issues related to machine maintenance and emergency services promptly.
- System Oversight: Develop and maintain a detailed scheduling system to manage service appointments and optimize engineer deployment.
- Record Maintenance: Manage the job tracking system, keeping detailed records of maintenance, repairs, and customer interactions.
- Optimization: Analyze service schedules and engineer availability, optimizing response times and resource allocation based on geographical locations.
- Technical Collaboration: Collaborate with the technical team to understand maintenance requirements, ensuring effective service solutions.
- Parts Process Enhancement: Support and improve the parts identification process for better efficiency and supervise our parts administrator.
- Continuous Improvement: Lead initiatives to enhance service coordination processes, aiming for increased efficiency and customer satisfaction.
- Reporting: Regularly report to management on service activities, challenges, and achievements.
Qualifications:
- Ideally a Degree in Business Administration or a relevant field.
- 3-5 years’ experience in service coordination, preferably within a Manufacturing or Facilities setting.
- Strong autonomous decision-making skills and a knack for driving process improvements.
- Exceptional organizational and time management skills.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Proficiency in scheduling software, Microsoft Office Suite, and a quick learner of new systems.
- Ability to adapt in a fast-paced, multi-priority environment.
- Preferred Skills:
- Experience in a service-driven environment such as facilities or manufacturing.
- Experience in managing remote teams and coordinating logistical aspects of service delivery.
- Advanced problem-solving skills and the capacity to think critically under pressure.
This role is primarily office-based but may require occasional visits to manufacturing sites or customer premises to support the delivery of machine installations and projects.
If this opportunity aligns with your expertise and career aspirations, we encourage you to apply. Please feel free to reach out if you have any questions or require further information about this role.
NOTE: Only UK-based candidates will be considered for this ro
